Description
Compact, Versatile, and Perfect for Urban Cargo Transport
Ideal for City Commutes and Cargo Hauling
The NAKTO 20” Pony Electric Bike is designed for riders who need a compact and versatile eBike for urban commuting and cargo transport. Equipped with a 250W brushless motor and a 36V 10Ah lithium battery, this eBike delivers a max speed of 22 MPH and a range of up to 32 miles per charge—perfect for running errands, commuting, or carrying cargo around town.
Compact Design with Cargo Capabilities
Featuring a 20” x 1.75” tire and a lightweight steel frame, the Pony combines portability with practicality. Its step-through frame and compact dimensions (49.21” L x 9.65” W x 25.98” H) make it easy to handle and store, while its front basket and rear rack provide ample cargo space.
Efficient Performance for Everyday Use
The 250W rear hub motor provides smooth acceleration and reliable power, making it easy to navigate city streets and light hills. With a 4-6 hour charging time and a range of 32 miles, the Pony keeps you moving with minimal downtime.
Comfortable and Practical Features
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Front Basket & Rear Rack: Carry groceries, bags, or cargo with ease.
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Adjustable Saddle: Ensures a comfortable riding position for riders of different heights.
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Soft, Comfortable Saddle: Designed with a human body arc and high-quality sponge for long rides without fatigue.
Reliable Safety and Durability
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Front V-Brake & Rear Disc Brake: Provide precise stopping power for added safety.
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Sturdy Steel Frame: Built to withstand daily use and urban riding conditions.
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Waterproof Wiring & Connectors: Designed to handle the elements for long-lasting performance.
Smart Features for Enhanced Riding Experience
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HD LCD Display: Monitor speed, battery life, PAS level, and other key metrics at a glance.
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Pedal Assist System (PAS): Provides power assistance as you pedal, making rides easier and more efficient.
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Rear Reflective Light: Ensures visibility and safety during night rides.
Designed for a Wide Range of Riders
With a max loading capacity of 250 lbs and an adjustable design, the Pony is built to accommodate riders of various sizes and preferences. Its lightweight build (64 lbs with battery) and compact dimensions make it an excellent choice for urban riders, students, and commuters.
Take Your Ride to the Next Level
Whether you’re commuting to work, running errands, or hauling cargo, the NAKTO 20” Pony Electric Bike combines compact design, modern performance, and everyday practicality for an unforgettable riding experience. Available in Red and White. 🚴♀️✨
Return Policy
Cancellations & Refunds: At Bike Pro Guys, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@bikeproguys.com or call us at (480) 800-0277
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (480) 800-0277, the chat in the bottom right, or email support@bikeproguys.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Bike Pro Guys control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Bike Pro Guys, you are acknowledging the following of the Exchange Agreement:
-
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to My Medical Direct within 24 hours of the product being delivered.
-
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
-
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
-
I understand that if my order has left the warehouse, that I am unable to receive a full refund.
-
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
-
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Bike Pro Guys
-
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Bike Pro Guys(such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@bikeproguys.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Bike Pro Guys default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@bikeproguys.com
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Contact information:
Business Name: Bike Pro Guys
Email: support@bikeproguys.com
Phone:(480) 800-0277
Customer Service Hours: Friday 9AM-5PM MST
Shipping Policy
Cancellations & Refunds: At Bike Pro Guys, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@bikeproguys.com or call us at (480) 800-0277
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (480) 800-0277, the chat in the bottom right, or email support@bikeproguys.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Bike Pro Guys control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Bike Pro Guys, you are acknowledging the following of the Exchange Agreement:
-
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to My Medical Direct within 24 hours of the product being delivered.
-
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
-
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
-
I understand that if my order has left the warehouse, that I am unable to receive a full refund.
-
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
-
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Bike Pro Guys
-
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Bike Pro Guys(such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@bikeproguys.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Bike Pro Guys default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@bikeproguys.com
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Contact information:
Business Name: Bike Pro Guys
Email: support@bikeproguys.com
Phone:(480) 800-0277
Customer Service Hours: Friday 9AM-5PM MST
About The Brand
Our brand focuses on quality products that our customers love.
We've been in business for over 10 years with a commitment to excellent customer service.
Meet the owner:
Made by bikers for bikers.
I’ve been on a bike for as long as I can remember. I started with BMX, won a state championship, and eventually got hooked on mountain biking. Riding has always been a big part of my life, and now I just want to share that passion with others.
