Description
Ecotric Explorer 26 inches 48V Fat Tire Electric Bike with Rear Rack
Explorer electric bike provides a front and rear hydraulic disc brake system, for your travel to provide security, an all-aluminum alloy frame, lightweight and compact built,26*4.0 Anti-skidding tire, adapts to snow, sand and other complex topography, full Suspension adjustable air suspension fork equipped with rear rack,suspension seat and fenders, professional SHIMANO-7 speed shift gear, High-Speed Brushless Motor 750W,provides strong power,48V 13AH lithium Battery,1000 cycles service life, hidden and removable large capacity battery, overcharge protection, let you ride more confidence.
High Speed Brushless Motor 750W
- Strong power
- Shimano external 7 speed gear
- Rear hub 48V 750W
- High efficiency
- Quieter, lighter, smoother
- Pedal assist (When pedaling, the motor will provide power to assist the riding)
- Throttle control
48V 13AH lithium Battery
- High energy density
- 1000 cycles service life
- Max travel range up to 18.5 miles under pure electric mode and 33 miles in pedal assisted mode
- A 18-month warranty
26"*4.0" Anti-skidding Fat Tires
- Tire: 26*4.0 Anti-skidding,adapt to snow, sand and other complex topography
- Inner tube: 26*4.0
- Backflush front fork
- Valve stem: American standard size
- Attached: Valve cap
Hydraulic DISC BRAKE
- Front and rear disc brake system, for your travel to provide security
- Come with pedal assist model
- Powerful braking, safe companionship
Aluminum Alloy Frame
- Lightweight and compact built
- Heavy-duty 26" x 4" fat tires
- Head tube: Ø44*Ø56*180L
Ergonomic Seat
- More comfortable cushion
- Note: The height of the handlebar is not adjustable,and we do not recommend customers to modify them. If you need to refit, please go to a professional bicycle shop for help
LCD Display
- LCD Display
- Error report
- USB charging
- Information of speed, mileage, power, etc
Return Policy
Cancellations & Refunds: At Bike Pro Guys, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Please contact our Customer Support team to start the complaint process. Please include the following information:
Order number
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to support@bikeproguys.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Bike Pro Guys default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Returns Will be processed within 14 days of receiving the item.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customer Support Team
Phone: +14808000277
Email: support@bikeproguys.com
Address: 13223 North El Pueblo Boulevard, Fountain Hills, Arizona 85268, United States.
Shipping Policy
We currently ship to the United States and are working on expanding our reach to other countries.”
Couriers used
We use Royal Mail, DHL and DPD as Courier Services.
Delivery Time: Handling time + Transit time
Handling Time: 2–4 business days (Monday to Friday)
Transit Time: 5-15 business days (Monday to Friday)
Order Cut-Off Time: Monday to Friday: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)
All the products will be put through a production process, therefore there will be a handling time on them.
Shipping costs
Free shipping on all orders.
Tracking: Want to keep tabs on your parcel’s comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.
Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you,
Customer Support Team
Phone: +14808000277
Email: support@bikeproguys.com
Address: 13223 North El Pueblo Boulevard, Fountain Hills, Arizona 85268, United States.
About The Brand
Ecotric focuses on quality products that our customers love.
We've been in business for over 10 years with a commitment to excellent customer service.