Description
Compact, Versatile, and Perfect for Urban Cargo Transport
Ideal for City Commutes and Cargo Hauling
The NAKTO 20” Pony Electric Bike is designed for riders who need a compact and versatile eBike for urban commuting and cargo transport. Equipped with a 250W brushless motor and a 36V 10Ah lithium battery, this eBike delivers a max speed of 22 MPH and a range of up to 32 miles per charge—perfect for running errands, commuting, or carrying cargo around town.
Compact Design with Cargo Capabilities
Featuring a 20” x 1.75” tire and a lightweight steel frame, the Pony combines portability with practicality. Its step-through frame and compact dimensions (49.21” L x 9.65” W x 25.98” H) make it easy to handle and store, while its front basket and rear rack provide ample cargo space.
Efficient Performance for Everyday Use
The 250W rear hub motor provides smooth acceleration and reliable power, making it easy to navigate city streets and light hills. With a 4-6 hour charging time and a range of 32 miles, the Pony keeps you moving with minimal downtime.
Comfortable and Practical Features
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Front Basket & Rear Rack: Carry groceries, bags, or cargo with ease.
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Adjustable Saddle: Ensures a comfortable riding position for riders of different heights.
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Soft, Comfortable Saddle: Designed with a human body arc and high-quality sponge for long rides without fatigue.
Reliable Safety and Durability
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Front V-Brake & Rear Disc Brake: Provide precise stopping power for added safety.
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Sturdy Steel Frame: Built to withstand daily use and urban riding conditions.
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Waterproof Wiring & Connectors: Designed to handle the elements for long-lasting performance.
Smart Features for Enhanced Riding Experience
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HD LCD Display: Monitor speed, battery life, PAS level, and other key metrics at a glance.
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Pedal Assist System (PAS): Provides power assistance as you pedal, making rides easier and more efficient.
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Rear Reflective Light: Ensures visibility and safety during night rides.
Designed for a Wide Range of Riders
With a max loading capacity of 250 lbs and an adjustable design, the Pony is built to accommodate riders of various sizes and preferences. Its lightweight build (64 lbs with battery) and compact dimensions make it an excellent choice for urban riders, students, and commuters.
Take Your Ride to the Next Level
Whether you’re commuting to work, running errands, or hauling cargo, the NAKTO 20” Pony Electric Bike combines compact design, modern performance, and everyday practicality for an unforgettable riding experience. Available in Red and White. 🚴♀️✨
Return Policy
Cancellations & Refunds: At Bike Pro Guys, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Please contact our Customer Support team to start the complaint process. Please include the following information:
Order number
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to support@bikeproguys.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Bike Pro Guys default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Returns Will be processed within 14 days of receiving the item.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customer Support Team
Phone: +14808000277
Email: support@bikeproguys.com
Address: 13223 North El Pueblo Boulevard, Fountain Hills, Arizona 85268, United States.
Shipping Policy
We currently ship to the United States and are working on expanding our reach to other countries.”
Couriers used
We use Royal Mail, DHL and DPD as Courier Services.
Delivery Time: Handling time + Transit time
Handling Time: 2–4 business days (Monday to Friday)
Transit Time: 5-15 business days (Monday to Friday)
Order Cut-Off Time: Monday to Friday: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)
All the products will be put through a production process, therefore there will be a handling time on them.
Shipping costs
Free shipping on all orders.
Tracking: Want to keep tabs on your parcel’s comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.
Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you,
Customer Support Team
Phone: +14808000277
Email: support@bikeproguys.com
Address: 13223 North El Pueblo Boulevard, Fountain Hills, Arizona 85268, United States.
About The Brand
NAKTO focuses on quality products that our customers love.
We've been in business for over 10 years with a commitment to excellent customer service.